Questão de Governança de TI — ITIL v. 3 — FCC 2015
Governança de TIITIL v. 3
- Código
- fc023518
- Banca
- FCC
- Órgão
- TRE-AP
- Ano
- 2015
- Nível
- Médio
- Cargo
- Técnico Judiciário - Operação de Computadores
According to ITIL v3, configuration item is any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded in a configuration record within the configuration management system and is maintained throughout its lifecycle by service asset and configuration management. Configuration items are under the control of
- Aservice portfolio management.
- Bchange management.
- Cavailability management.
- Dcapacity management.
- Edemand management.