Questão de Governança de TI — ITIL — FCC 2012
Governança de TIITIL
- Código
- fc122976
- Banca
- FCC
- Órgão
- TCE-AM
- Ano
- 2012
- Nível
- Superior
- Cargo
- Analista de Controle Externo - Tecnologia da Informação
Os 5 ciclos de vida do ITIL V3 são:
- AService Level Management, Capacity Management, Availability Management, Service Continuity Management e Financial Management for IT Services.
- BBusiness Perspective, Service Strategy, Service Design, Service Delivery e Service Support.
- CService Desk, Incident Management, Problem Management, Change Management e Configuration Management.
- DBusiness Perspective, Planning to Implement Service Management, Security Management, Application Management e ICT Infrastructure Management.
- EService Strategy, Service Design, Service Transition, Service Operations e Continual Service Improvement.