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Questão de Governança de TI — ITIL — COPS-UEL 2012

Governança de TIITIL
Código
qg865012
Banca
COPS-UEL
Órgão
SEAP-PR
Ano
2012
Nível
Superior
Cargo
SEFAZ-PR - Auditor Fiscal - Manhã
About the factors in strategic assessment on ITIL, choose the correct alternative.
  1. AStrengths and Weaknesses are the attributes of the organization, for example, resources and capabilities, service quality, operating leverage and so on.
  2. BDistinctive Competencies are the perspectives, positions, plans and patterns received from a business strategy.
  3. CIn the Business Strategy, questions such as “How will the Service Provider know when it is successful?” and “When must those factors be achieved?” must be asked.
  4. DCritical success factors include competitive thinking about issues such as the vulnerability to substitution of the service provider and likely means to outperform competing alternatives.
  5. EIn Threats and Opportunities, a question such as “What makes the service provider special to its business or customers?” must be asked.
Revelar gabarito e comentário

GabaritoA — Strengths and Weaknesses are the attributes of the organization, for example, resources and capabilities, service quality, operating leverage and so on.

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