Questão de Inglês — Interpretação de texto | Reading comprehension — CESPE / CEBRASPE 2013
InglêsInterpretação de texto | Reading comprehension
- Código
- ce017142
- Banca
- CESPE / CEBRASPE
- Órgão
- SEFAZ-ES
- Ano
- 2013
- Nível
- Superior
- Cargo
- CESPE - - Auditor Fiscal da Receita Estadual
According to the text
- Aclient satisfaction can be determined through the use of the service quality approach.
- Bauditors do not always accurately perceive clients’ expectations.
- Cthe quality of goods and services can both be measured objectively.
- Ddue to its complexity, service quality cannot be measured in terms of clients’ perceptions of the service delivered.
- Eaudit firms need to have sufficient understanding of their clients in order to improve the quality of service they provide