Questão de Inglês — Interpretação de Textos (Understanding) — Quadrix 2021

Why Field Service Technicians Will Never Be Replace by AI

While AI (artificial intelligence) is becoming increasingly popular in the field service industry, it will never replace field technicians. On the contrary, AI allows technicians to work more efficiently and enables the company to hire more technicians.

For example, field service management software can reroute trucks to reduce wasted fuel costs and time. It can also track inventory to ensure that appropriately supplied trucks arrive at each job, which increases customer satisfaction and reduces unnecessary extra trips.

However, while AI can make a field technician more efficient, it can't problem solve the way a technician can.

Therefore, it won't take away field technician jobs.

Additionally, many customers, particularly in the B2C (business to consumer) industries, prefer transactions with live humans rather than technology.

Internet: <https://www.fieldaware.com/blog/field-service-technician>.