Questão de Inglês — Verbos | Verbs — FUNDATEC 2023
InglêsVerbos | Verbs
- Código
- qq904869
- Banca
- FUNDATEC
- Órgão
- Prefeitura de Sapucaia do Sul - RS
- Ano
- 2023
- Nível
- Superior
- Cargo
- Professor A2 – Língua Inglesa
(Available at: https://www.forbes.com/sites/blakemorgan/2023/08/16/what-impact-will-ai-have-on-customer-
service/ - text especially adapted for this test).
*Bot: a computer program that works automatically, especially one that searches for and finds
information on the internet. (www.dictionary.cambridge.org 09/09/23).
All excerpts from the text listed below have an -ing structure. Mark the INCORRECT justification for its use.
- AWorking in customer service is notoriously stressful (l. 10) – The verb is the subject of the sentence.
- BContact centers are looking to do more with less (l. 16-17) – It is part of the present continuous structure.
- CAutomation is ideally about unlocking human potential (l. 25) – It is used to transform a stative verb into an action verb.
- DCustomer service agents can focus on more creative and fulfilling jobs (l. 27-28) – The suffix is used to transform a verb into an adjective.
- EBy providing the best of both worlds [...] AI can create more satisfied customers (l. 39-40) – The verb is in the gerund form because it follows a preposition.