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Questão de Inglês — Interpretação de texto | Reading comprehension — FUNDATEC 2023

InglêsInterpretação de texto | Reading comprehension
Código
qq904876
Banca
FUNDATEC
Órgão
Prefeitura de Sapucaia do Sul - RS
Ano
2023
Nível
Superior
Cargo
Professor A2 – Língua Inglesa
Which of the following sentences best summarizes the text’s main idea?
  1. AAI is going to replace most of the customer service jobs, therefore agents must learn to provide services that cannot be offered by bots.
  2. BAI is expected to replace the simple tasks in customer services, alleviating the burden of the agents and allowing them to focus on what really requires human attention.
  3. CThe regulations and ethics of the AI use were not addressed yet, so it is risky for customers to depend on it to have their problems solved.
  4. DMost people do not like chat bots when reaching out to customer service and are asking for scientists to slow down the advancements towards AI.
  5. EPeople who work with customer service are usually very stressed because customers want everything to be solved as fast as possible.
Revelar gabarito e comentário

GabaritoB — AI is expected to replace the simple tasks in customer services, alleviating the burden of the agents and allowing them to focus on what really requires human attention.

Link permanente: /questoes/qq904876